English

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@karmas.ch. Please note that returns will need to be sent to the following address: Karmas, Kirchgasse 8, 8001 Zurich

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@karmas.ch.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the goods are being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at karmas@swissonline.ch.

 

German

We have a 15 day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at karmas@swissonline.ch. Please note that returns must be sent to the following address: Karmas, Kirchgasse 8, 8001 Zurich.

If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first being returned will not be accepted.

If you have any questions about returns, you can contact us at any time at karmas@swissonline.ch.

damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you receive the wrong item so that we can assess and correct the problem.

Exceptions/Non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), customized products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift vouchers.

Exchange
The fastest way to ensure you get what you want is to return the item you have and, after accepting the return, make a separate purchase for the new item.

14-day reflection period of the European Union
Notwithstanding the foregoing, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving any reason. As above, your item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

refunds
We will notify you once we receive and inspect your return and let you know whether or not the refund is approved. If approved, you will automatically receive a refund via your original method of payment within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at contact@karmas.ch.